Projects

The Medical Device Department needed a secure way to communicate streaming and historical data requirements within an Azure-based enterprise data platform context.

• Supported the design and delivery of a network-focused Azure Lakehouse architecture diagram
• Translated data requirements into secure connectivity, access-boundary, and RBAC considerations
• Aligned architecture communication with internal cloud and security standards

Balanced business readability with the level of technical detail needed for cloud, network, and security stakeholders.

Created clearer solution architecture materials that helped cross-functional teams discuss enterprise data platform design with shared context.

Internal documents and recurring issues were difficult to categorise, track, and reuse across departments.

• Developed an internal document management workflow using SharePoint and Power Apps
• Improved document categorisation and recurring issue visibility
• Supported cross-department knowledge sharing through clearer workflow structure

Kept the workflow practical and easy to adopt while still improving structure, visibility, and repeatability.

Improved internal workflow clarity and made recurring operational knowledge easier for teams to find and reuse.

A new consumer-facing business needed smoother ordering, booking, payment, and customer engagement workflows.

• Built and operated a 0-1 consumer-facing business
• Supported the launch of a WeChat mini-program for ordering, booking, and payment journeys
• A/B tested digital flows and used customer behaviour data to improve service processes

Balanced customer experience improvements with the operational realities of running an offline and online business at the same time.

Increased online conversion by 10% and built reports across 1,500+ WeChat community members to support forecasting and event planning.

Campus operations needed clearer weekly and monthly visibility into enrolment, renewals, refunds, attendance, revenue, and course consumption.

• Built Excel dashboards for operational and campus performance reporting
• Used SQL and Excel to analyse user behaviour, retention, and operational trends
• Presented findings through PowerPoint reports for management and cross-functional teams

Focused on dashboards and reports that were easy for non-technical stakeholders to understand and act on.

Helped management identify process and efficiency improvement opportunities through clearer operational reporting.